Our lifetime guarantee entitles you to a one-time repair of the piece - free of charge. We will repair the item if you experience any defects in craftsmanship or breakage. You will need to send us a photo or video of the damage. There is a £50 / $65 repair fee if you encounter future problems, after a replacement has been sent. This warranty is voided under any user damage issues (scratches, intentional breakage, water/chemical damage).