Help Center

Can I still purchase from your website?

Yes! We're currently still able to accept orders and ship internationally. We recommend ordering to an address that you know you'll be able to access, such as your home, as opposed to business addresses that may have restricted access.

Are you shipping as normal?

We're trying our best! Unexpected minor delays are happening internationally. We will be sure to communicate any significant delays with you using the email address that you enter at checkout.

Can I change my delivery address?

We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this. If this option is available to you, it'll be included in the tracking information sent to you when your order leaves the warehouse. Unfortunately, the All Wear Jewellery Support Team aren't able to amend the delivery address of your order once it's been placed.

What are All Wear Jewellery doing to ensure the safety and well-being of staff within our business and supply chain?

The All Wear Jewellery team will always be a priority, and we're doing all we can to protect the safety and wellbeing of our team across the world, while continuing to provide the best All Wear Jewellery experience possible, as safely as we can. Our office and fulfilment centre have made operational changes, too - including more regular cleaning, entry/exit control and restrictions in common areas.

Coming soon.

We can't always give a heads up about product restocks as it's always subject to change. To be the first to find out restock dates, sign up for a notification on the product page and keep a close eye on our social media.

Hopefully, you will find the answer you need inside of this help centre. But if you need a little help or just want to say hello, contact us via email hello@allwearjewellery.co.uk or Facebook Messenger.

Please get in touch through only one method of contact as contacting through multiple channels for the same query may delay response times for you and other customers.

What information do I need to provide you?

Be sure to include as much information as possible eg/ order number (#12345), pictures, etc. This will allow us to answer any questions you have as quickly as possible.

We're unable to make any changes to your order once you've hit the 'Order now' button, this includes the following:

• Changing the item or size
• Delivery/billing address
• Adding items to your order
• Shipping method

*If you input the incorrect address at checkout, we cannot be held accountable if the order goes missing. We are not liable to replace or refund this order.

In the unlikely event you have received the wrong item, please Contact Us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

• Your order number
• The name of the item you did not receive
• The name of the item you received in it's place
• A clear photograph of the item you have received

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.

How long is delivery?

It varies from country to country, check here: Shipping & Delivery

When will I get my tracking code?

For regular pieces, within 24 hours of ordering. For custom pieces, within 5-7 working days.

I didn't receive my package but tracking says it was delivered?

All Wear Jewellery is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it's been delivered, please check with your mailman, neighbours or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

All UK and Worldwide orders (excluding USA) will be shipped from our UK fulfilment centre, in the North of England. Orders placed before 4pm (UK time) will be shipped the same day. Orders placed after 4pm will be shipped the following day.

All custom products take 4-6 weeks to arrive, as they are made to order. So please select the cheapest shipping option at checkout.

Use the tracking link which was sent to the email address you ordered with.

This may happen for 2 reasons.

1) The courier used is having unexpected delays.

We try our best to keep these occasions to a minimum. However, they can happen. And if this has happened to your order, don't worry! You will be updated and refunded for shipping cost.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.

Also, please check with your mailman, neighbours, or building manager/mailroom. In these cases, you can request proof of delivery certificate from the shipping courier by filling in a signature request form. We'll also be contacting the courier to find out what happened.

When ordering outside of the United Kingdom, the recipient is responsible for assuring the product can be imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, custom duties and fees, which are imposed once a shipment reaches the recipient's country.

To process a return or replacement - please refer to the link below. This link provides all the necessary information including the address and all details we may require.

We allow up to 30 days from date of ordering to request a return. After this time period our system will not allow a return. Returns postage is paid for by the customer, unless a faulty order was received (we may require photo evidence of this) or we sent a wrong item. 

As soon as a return is received at our warehouse you will get an email and we will automatically process the exchange or refund. We do not refund the shipping cost you paid. Please note, all items must be in original packaged condition in order for us to accept your return. A returns slip complete with address information will be created automatically within the returns system, which can be printed direct or emailed to you.

Returns link:

https://returns.richcommerce.co/return/new?c=allwearjewellery

If you have any questions, feel free to email our support at hello@allwearjewellery.co.uk

We are fully committed to providing the highest standard of jewellery - which is why we offer a lifetime guarantee for all orders. Our lifetime guarantee entitles you to a one-time repair the piece - free of charge. We will repair the item if you experience any defects in craftsmanship or breakage. You will need to send us a photo or video of the damage. There is a £50 / $60 repair fee if you encounter future problems, after a replacement has been sent.

Depending on the service & country you're returning your item(s) with, it can usually take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

All Wear Jewellery represents commitment to fine quality and outstanding value at affordable prices. Our products are coated with real 18k-24k gold! We take the core, and dip it multiple times in 18k-24k gold to created a thick layer (>2.5 microns) until it’s perfect and totally sealed.

We use the highest quality PVD vacuum coating process available. This process allows our real 18k-24k gold coated jewellery to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.

Other materials we have available:

- Solid 14K Gold

- Si1 Diamonds

- VS1 Diamonds

If you want to order with these materials, please email hello@allwearjewellery.co.uk

Your jewellery should be kept dry. If your jewellery is not worn frequently, keep it stored in the provided pouch. Avoid storing the jewellery with rubber products. We recommend avoid wearing your jewellery when showering and swimming to prolong it's longevity. Always remove your jewellery when applying colognes, perfumes or other chemical products.

We offer extremely high quality PVD coating across all pieces, however we advise taking some precaution.

Chlorine, especially at elevated temperatures, can permanently damage or discolour your gold jewellery. Stay away from wearing your jewellery while swimming or in hot temperature water.

Yes! All pendants have a choose to come with a 3mm Rope Chain.

Select the chain and size you want on the product page.

Our products are coated with real 18k-24k gold! We take the core, and dip it multiple times in 18k-24k gold to created a thick layer (>2.5 microns) until it’s perfect and totally sealed. If we use a solid 18k core then it’d set you back about £2500 - so what we’ve created is an affordable way to wear real 18k-24k gold.

No! We comply with all uk regulations. Our products are made from nickel-free materials.