Shipping Options

FREE 1-2 DAY SHIPPING over £100 / $137 / €112

 LOCATION SERVICE DELIVERY TIME COST FREE ABOVE
UK

Standard

Priority 

2-4 working days

1-2 working days

£5.99

£8.99

£100

£100

USA

Standard

5-7 working days

$10

$137

CANADA

Standard

4-7 working days

$10 CAD

$175 CAD

BELGIUM, FRANCE,

GERMANY,

NETHERLANDS,

IRELAND

Standard

Express

3-5 working days

1-2 working days

€8

€15

€112

-

MEXICO

Standard

4-9 working days

$10

$137

REST OF EUROPE

Standard

3-5 working days

€10

€112

AUSTRALIA

+ NEW ZEALAND

Standard

Express

7-10 working days

2-4 working days

$16 AUD

$36 AUD

$109

-

REST OF WORLD

Standard

Express

7-10 working days

1-2 working days

£10

£20

£100

-

 

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Shipping information

  • Please note that during busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines.
  • We offer tracked delivery (select it at checkout)
  • All orders are shipped directly from our UK warehouse within 24 hours of the order being placed.
  • Orders received on weekdays before 16:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped out Monday.
  • The estimated shipping time begins from the day your order is despatched.
  • Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact us on hello@allwearjewellery.co.uk if you have any questions.

Customs Fees

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as All Wear Jewellery takes no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at hello@allwearjewellery.co.uk. We cannot refund or replace lost items until 20 working days after the date of despatch (25 working days for international items) - this is when Royal Mail classes items as being lost.

Items not received but tracking shows they have been delivered

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are sure that that is not the case, please ensure the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.

Countries we don’t ship to

Unfortunately we cannot ship to all countries. We are unable to ship to:

  • Russia
  • Morocco

Returns

We offer a 14 day exchange or refund guarantee. Every return must be accompanied by its original packaging and unaltered, unworn, and in resellable condition. Items received after 14 days will not be accepted for return or exchange.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to the warehouse after the 14 day exchange or refund window has passed will be returned to the customer.

How do I request an exchange or refund?

To qualify for a refund or exchange:

  • Items must be unworn.
  • All tags and packaging must be included.

Items that do not meet these requirements are not eligible.

*BUY ONE GET ONE FREE*
 
In order to receive a refund for items purchased under the Buy 1 Get 1 Free offer, both items must be returned. If only 1 item is returned we reserve the right to reject the request, or until the 2nd item is returned. 

*BUY 2 GET 2 FREE*
 
In order to receive a refund for items purchased under the Buy 2 Get 2 Free offer, ALL items must be returned. If only 1 item is returned we reserve the right to reject the request, or until all items are returned. 

Exchange Policy

You may exchange your purchase within 30 days of the items arriving. Please note all items must be unworn with original packaging in order to receive an exchange.

We will send the first exchange from our warehouse for free. For any subsequent exchanges, we will ask you to pay the cost of delivery.

Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

     To qualify for an exchange:

    • Items must be unworn.
    • All tags, clips, and packaging must be included

    Items that do not meet these requirements are not eligible.

    Refund Policy

    At All Wear Jewellery, we want you to be completely happy with your purchase. If for any reason you're not satisfied, we’ll offer a refund, exchange, or store credit within 14 days of delivery. Please use our online portal for all returns and exchanges. To qualify for a refund or exchange, the item/s must be in their original packaging, unaltered, and in a re-sellable condition. Any returns after the 14-day window will not be eligible for a refund. We offer store credit for items returned within 30 days of delivery. Returns made after the 30-day window will not be accepted and will be sent back to the customer at their own expense. Unfortunately, we’re unable to provide free return labels at this time and returned items will remain your responsibility until they arrive back at our facility. Please make sure to obtain proof of postage from your chosen courier to ensure your return is tracked and can be located if necessary. If your order has been lost in transit, we won’t be able to process your return request without sufficient proof of postage. However, if you’re able to provide a valid postage receipt or tracking number for your return, we’ll honour your return with store credit. Misuse of our products includes but is not limited to: failure to follow care instructions (including cleaning and maintenance), damage from exposure to water, chemicals, or harsh environments, and unauthorised modifications or repairs. Products that have been misused according to these parameters are not eligible for a refund. Please note that any and all postage costs are non-refundable. Please also be aware that UK return parcels are now subject to an £6 restocking fee, which will be deducted from your refund. 

      Additional costs

      Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

      Faulty items

      In the event you have received a faulty item, please contact hello@allwearjewellery.co.uk within 30 days of the item(s) arriving. Please include the following information:  

      • Your order number
      • Which item is damaged
      • A description of the problem
      • Photographic evidence